Privacy Policy
Last updated: 29 September 2026
Frequency Alchemy respects your privacy and is committed to handling your personal information with care, transparency and appropriate security.
This Privacy Policy explains how Frequency Alchemy collects, uses, stores and discloses personal information when you visit this website, enquire about services, make a booking or purchase, join the mailing list, participate in a session or program, or otherwise interact with Frequency Alchemy.
1. Information we may collect
Depending on how you interact with Frequency Alchemy, we may collect information including:
• your name
• email address and contact details
• booking and appointment information
• purchase and transaction information
• information you provide through enquiry, intake, feedback or onboarding forms
• information you voluntarily share during coaching, mentoring, breathwork, sound healing or other sessions
• communication preferences
• website usage and technical information, such as browser or device information and cookies
Where relevant to the service you are receiving, you may voluntarily provide information concerning your health, wellbeing, personal circumstances or other sensitive matters.
Frequency Alchemy will only seek information that is reasonably necessary for providing services, communicating with you, managing bookings and payments, or operating the business.
2. How information is collected
Personal information may be collected when you:
• submit a form through this website
• book an appointment or discovery call
• purchase a service or program
• subscribe to emails or other communications
• complete an intake, onboarding or client agreement form
• communicate directly by email, social media, Zoom or another communication platform
• participate in a session, program or event
• interact with this website
Some information may also be collected through service providers used to operate Frequency Alchemy, including Squarespace, Calendly, Stripe, Mailchimp, Zoom and Zapier.
3. How your information is used
Your personal information may be used to:
• provide and administer services you have requested
• process bookings and payments
• communicate with you about appointments, programs or purchases
• provide onboarding information and relevant client resources
• respond to enquiries
• maintain appropriate client and business records
• send newsletters, reflections or promotional communications where you have chosen to receive them
• improve the website, services and client experience
• meet legal, regulatory or administrative obligations
Frequency Alchemy does not sell your personal information.
4. Payments
Payments may be processed through third-party payment providers such as Stripe.
Frequency Alchemy does not generally receive or store your full credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
5. Third-party service providers
Frequency Alchemy uses trusted third-party platforms to operate the business and deliver services. These may include:
• Squarespace for website hosting
• Calendly for scheduling
• Stripe for payments
• Mailchimp for email communications
• Zoom for online sessions
• Zapier for workflow automation
These providers may collect, process or store personal information on Frequency Alchemy’s behalf and may operate servers outside Australia.
Each provider is responsible for its own privacy and security practices.
6. Overseas processing and storage
Some third-party service providers used by Frequency Alchemy are based overseas or may process and store information in countries outside Australia, including the United States and other locations in which their infrastructure or service providers operate.
By using Frequency Alchemy’s services, your information may therefore be processed or stored outside Australia where reasonably necessary for the delivery and administration of those services.
7. Email communications
If you subscribe to the Frequency Alchemy mailing list or otherwise consent to receive marketing communications, you may receive emails concerning offerings, events, reflections or other relevant updates.
You may unsubscribe at any time by using the unsubscribe link provided in the email.
Transactional communications relating to an existing booking, purchase or service may still be sent where necessary.
8. Cookies and website information
The Frequency Alchemy website may use cookies and similar technologies to support website functionality, understand website usage and improve the visitor experience.
You may be able to manage or disable cookies through your browser settings, although some website features may not function correctly as a result.
9. Storage and security
Frequency Alchemy takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically through secure third-party systems and platforms used in the operation of the business.
No method of electronic transmission or storage can be guaranteed to be completely secure.
10. Access and correction
You may request access to personal information Frequency Alchemy holds about you or ask for inaccurate or outdated information to be corrected.
Requests can be made using the contact details provided on the Frequency Alchemy website. Frequency Alchemy may need to verify your identity before providing access to personal information.
11. Retention of information
Personal information is retained only for as long as reasonably required for the purpose for which it was collected, for legitimate business administration, or where retention is required by law.
Where information is no longer reasonably required, reasonable steps may be taken to delete, destroy or de-identify it.
12. Privacy concerns or complaints
If you have a question, concern or complaint regarding the handling of your personal information, please contact Frequency Alchemy.
Frequency Alchemy will seek to respond to privacy concerns within a reasonable timeframe and work toward an appropriate resolution.
Where applicable, individuals may also have the right to contact the Office of the Australian Information Commissioner.
13. Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to services, technology, legal requirements or business practices.
The current version will be published on the Frequency Alchemy website together with the date it was last updated.
Contact
Frequency Alchemy
Website: frequencyalchemy.xyz.com
For privacy enquiries, please contact Frequency Alchemy through the contact details provided on the website.